


WalkMe’s centralised hub organises information efficiently and marries it with powerful enterprise search capabilities. Many companies have internal wikis containing the necessary information, but due to a lack of organisation, employees end up stumbling in the dark. Easy retrievalĪ centralised knowledge hub sounds great, but much depends on the way information is organised and retrieved. In this case, the fault lies with the tool, not the employee.īy centralising everything in a single hub, WalkMe’s solution simplifies these tasks and has employees focusing on value addition. This might lead them to process data differently, which hampers them in their task execution. For instance, a new team member might not know where a specific customer’s revenue data is stored and in what format. Many training tasks require employees to research data on a customer and use it to inform other tasks. Thanks to the knowledge repository existing within the app, all relevant information is present at the click of a button. The result is employees can remain within the app and execute all tasks assigned to them. WalkMe Embedded removes this issue by creating a central knowledge hub within Salesforce.
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One of the complaints of the sales onboarding process is that task lists tend to be dispersed and new employees need to toggle between windows to find information and execute tasks. Here’s how WalkMe Embedded helps sales teams improve their productivity. WalkMe has long been an industry leader in enabling digital adoption, and thanks to its recent integration with Salesforce Lightning, it promises to smooth the onboarding process, thereby saving valuable time. According to the Sales Management Association, organisations report that new sales team members spend 10 weeks training and become productive after 11 months on the job. One of the biggest time sinks in the sales process occurs when new employees join the team.
